- Check-In and Check-Out:
Check-in: 14:00 Check-out: 12:00
- 100% of the daily room rate will be charged for early check-in before 6:00.
- 50% of the daily room rate will be charged for early check-in from 6:00 to 12:00.
- 50% of the daily room rate will be charged for an extension from 12:00 up to 6:00 pm.
- 100% of the daily room rate will be charged for an extension after 18:00.
Notes:
- Please make sure to check in on time to avoid waiting time.
- Early check-in from 12:00-14:00 is subject to room availability at the time of arrival without extra charges, unless the room is pre-registered for the night before.
- Policies of Price:
- All the prices (excluding VAT) on Coco Beachcamp’s website, Fanpage or other social networks are for reference which could be changed whether prognosticable or not.
- The customers are responsible for extra charges of your transaction through bank transfer.
Notes:
Price could be changed and announced to our guests, on Holidays or event days, with extra charges. In case we have music festival organised, guests will have to pay the price of ticket offer. Your reservation could be changed to other days if you don’t agree with our price.
- Booking and Payment Policies:
- To ensure your reservation, please make a deposit of 50% of the total value via bank transfer while booking.
- Your total payment will be required in case your reservation is made within 7 days before you come.
- Bank transfer, credit card or cash are acceptable for payment.
- The customers are responsible for extra charges of your transaction through bank transfer.
- Please complete your total payment at the check-in time.
- Capacity Rules and Children’s Policy:
Rooms:
- Capacity of people in a room: 2 adults. Extra charges will be counted for the third person: 200.000 VND/person (including breakfast, swimming pool and extra mattress). Saturday: 600.000 VND/person (BBQ, breakfast, swimming pool and extra mattress).
- No extra accommodation charges for maximum 2 children height under 1m in a room (without extra mattress). On holiday and Saturday, BBQ for children under 1m will be 175.000 VND/kid.
- Children height from 1m – 1.3m: 70% of adult value.
- Children height above 1.3m will be counted 100% of adult value.
Tents: (minimum to maximum)
- Tent 2: for 1-2 people.
- Tent 4: for 3-4 people.
- Tent 6: for 4-6 people.
- Luxury tent 3m: for 3-4 people.
- Luxury tent 4m: for 6-8 people.
- Luxury tent 5m: for 10-15 people.
- Children under 1m share accommodation with their parents.
- Children from 1-1.3m: 50% of adult value.
- Children above 1.3m: 100% of adult value.
Note: if you choose to stay in a bigger tent comparing to the number of your group, we will charge for the minimum number of people of that tent capacity.
- Cancellation Policy:
– Customer’s cancellation: there are some equivalent solution cases for your cancellation as below:
- All confirmed reservation at Coco Beach is marked as “ non-refundable” policy. However, customer might be able to make a date change if cancellation notice received 7 days prior of original arrival date. The re-booking date is good for 3 months since the original booking date.
- No date change if Cancellation received within 7 days period prior to arrival. It will be 100% traveller’s responsibility.
- No show or check in late after 16:00 without prior notice, hotel booking will be automatically cancelled.
– Coco Beachcamp’s cancellation: We have right to cancel your reservation due to cases as below:
- Booking will be automatically cancelled if customer fails to deposit on time.
- Confirmed booking might be canceled in unfortunate situations such as bad weather or government’s requisition. This is to ensure safety for all value guests. Coco beach will assist to rebook to another date without any fees, depending on room availability. Booking will be valid up to 6 months since the original booking date. Please kindly note that there will be no refund made if customer do not want to reschedule their trip.
- Customer will be refused and removed from their rooms at any time if failing to comply with the policy. Customer is responsible for all charges in this case.
- Please comply with our rules or guests might be denied of service without refund.
- Pet Policy: animals are allowed without staying indoor (room/tent). Please advise us when making a reservation if bringing your pets to Coco Beachcamp.
SINCERELY THANK YOU!
